Add a new url

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20 Jan, 2012 03:56 PM

Hi, since the last update it's impossible to change the url of a video. We can add one, but we can't make it primary.

  1. Support Staff 1 Posted by m.shamraeva on 21 Jan, 2012 04:22 AM

    m.shamraeva's Avatar


    Thank you for reporting this issue.

    Could you please provide the link to the video where you observed the problem? I'm afraid I cannot reproduce it with a randomly chosen video.

    Looking forward to hearing from you. Thanks in advance!

    Best regards,

    Margarita Shamraeva
    Universal Subtitles

  2. 2 Posted by Verone Black on 22 Jan, 2012 11:10 AM

    Verone Black's Avatar

    Yeah for sure, 2 examples :

    1) Impossible to make primary the original video.

    2) Impossible to make primary the new url, and the "loading" under the video never stop.

  3. Support Staff 3 Posted by m.shamraeva on 23 Jan, 2012 10:56 AM

    m.shamraeva's Avatar

    Hi Verone,

    Thank you very much for your feedback. I've done what you requested in both cases and now seem to understand what the problem is.

    The issue with changing the URL status happens only when a localized (French, in this case) user interface is in use. When the same action - e.g. converting a URL into primary - is done in English UI, everything works just fine.

    I will inform out developers so that they inspect the code, but it looks like you are right and this problem was introduced during the last update. We are going to make another one in the middle of the week and there's a good chance of the fix being ready and applied by that time, but in the meanwhile you still can always change video URLs as you please - just replace "" in the address bar of your browser with "".

    For the video where the spinner kept churning forever and "Loading..." was displayed, it was taken down from and was impossible to load.

    Thank you very much for taking your time to inform us of the issue, it will help us make our software better.

    Best regards,

    Margarita Shamraeva
    Universal Subtitles

  4. m.shamraeva closed this discussion on 23 Jan, 2012 10:56 AM.

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