I changed my password today, and now I am locked out of my video

Merlin Smith's Avatar

Merlin Smith

07 Mar, 2012 10:11 PM

I changed my password today, and now I am locked out of my video. My new Universal Subtitles password does not work. My Vimeo password does not work.

Thank you!

  1. Support Staff 1 Posted by m.shamraeva on 08 Mar, 2012 10:55 AM

    m.shamraeva's Avatar

    Hi Merlin,

    You are registered in the system as "[email blocked]", which seems to be a typo. The email address stored for this account.

    Please try logging in as:
    Username - [email blocked]
    Password - the password you entered at sign up.

    If you are still experiencing difficulties and/or you'd like to have your username changed, please let me know, and I'll edit your user account.

    Best regards,

    Margarita Shamraeva
    Universal Subtitles

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