subtitles not showing up

Rhonda Jacobs's Avatar

Rhonda Jacobs

27 Feb, 2012 09:54 PM


I have entered 15 minutes worth of subtitles. I clicked to save and resume later. Just went back in to resume and what I have entered is in the vertical text bar but not on the video.


  1. 1 Posted by Rhonda on 29 Feb, 2012 06:19 PM

    Rhonda's Avatar

    On the drop-down under the video it says 'subtitles off'. How do I turn them on?

  2. Support Staff 2 Posted by m.shamraeva on 01 Mar, 2012 07:14 AM

    m.shamraeva's Avatar

    Hi Rhonda,

    At what stage did you stop and save your subtitles? Are you sure you had time-aligned your subtitles before stopping? If they are not synced, they will not show up on the video at playback.

    If this is still an issue, we could help you better if you posted the link to your video here.

    Best regards,

    Margarita Shamraeva
    Universal Subtitles

  3. 3 Posted by Rhonda Jacobs on 01 Mar, 2012 11:13 PM

    Rhonda Jacobs's Avatar

    Hi Margarita,

    Thank you.  Yes, that was the issue.  They were not synced yet.  They are there now. :)



    > From: m.shamraeva <[email blocked]>
    >To: [email blocked]
    >Sent: Thursday, March 1, 2012 2:13 AM
    >Subject: Re: subtitles not showing up [Technical Support]

  4. m.shamraeva closed this discussion on 02 Mar, 2012 10:47 AM.

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