Subtitles don't display.

Airbrushin's Avatar


16 Feb, 2012 11:41 PM


I've made subtitles for this video, that used to work fine, but now somehow they don't display, and the syncing process doesn't work either.
What could it be happening here?

Thanks a lot,


PS: Also... I've accidentaly uploaded Spanish subtitles both as Spanish and English, could you please delete the English ones? I´m the only contributor of this video. Thanks!

  1. Support Staff 1 Posted by m.shamraeva on 20 Feb, 2012 11:01 PM

    m.shamraeva's Avatar

    Hi Airbrushin,

    Thank you very much for reporting the issue.

    The problems with your video was caused by a change in infrastructure and must have been fixed by now; could you please verify that you can view and sync subtitles? We are sincerely sorry for any inconvenience caused by this.

    The "English" subtitles for your video have been removed, and the Original language set to Spanish.

    Hope you can now go on with the video, but in case anything else needs to be done about it, please feel free to ask!

    Best regards,

    Margarita Shamraeva
    Universal Subtitles

  2. m.shamraeva closed this discussion on 20 Feb, 2012 11:01 PM.

  3. Airbrushin re-opened this discussion on 21 Feb, 2012 11:40 PM

  4. 2 Posted by Airbrushin on 21 Feb, 2012 11:40 PM

    Airbrushin's Avatar

    Hi Margarita,

    Yes now they work, thanks so much for your help!! it was important to me to
    make them work as this video is good for spreading the true word on this
    subject for all people that don't speak english

    Thanks again!!!

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