technical help

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04 Feb, 2012 12:45 PM

I captioned a video last evening and thought that I had uploaded it to YouTube. However, when I go to YouTube, it's the same version, not the captioned version. Also, now I can't find my work product anywhere on UniSubs. I'm afraid I've lost the version I created. HELP!

  1. Support Staff 1 Posted by m.shamraeva on 06 Feb, 2012 01:18 PM

    m.shamraeva's Avatar


    Thank you for using Universal Subtitles, we value your participation and support.

    First of all, there's no need to panic! If you remember the title of your video, you can search it with the use of search box at the top of the page or at

    (If you cannot find it, please send me the link to the original YouTube video, and I'll help you find it on our site.)

    Once the subtitles are located, please save a local copy of subtitles in SRT format (Download -> SRT). After this is done, you can upload the resulting file to the video on as described in

    Hope this helps. Best regards,

    Margarita Shamraeva
    Universal Subtitles

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