Technical Support

Having some issues? Something not quite working right? Post your problems here and we'll try and get to them as soon as possible.

Title State Replies Latest Post
's Avatar

Video Deletion

resolved 1 30 Mar, 2012 09:29 PM by mbrowne
WhiteNautilus's Avatar

SRT Time Stamp Altered After Uploading

open 1 27 Mar, 2012 01:48 AM by WhiteNautilus
claude.almansi's Avatar

"Save and exit" blocks access to subtitles in progress?

open 12 26 Mar, 2012 01:30 PM by claude.almansi
's Avatar

transfer the subtitled video into youtube or into a blog

resolved 2 22 Mar, 2012 02:08 PM by zeynep bilgi bulus
seelanpalay's Avatar

Unable to title EngageMedia videos added to team page

resolved 4 22 Mar, 2012 08:36 AM by m.shamraeva
's Avatar

Can't edit my subtitles (ru) after changing timing in original (en) subtitles

open 3 22 Mar, 2012 08:04 AM by m.shamraeva
's Avatar

Publish translated subtitles

resolved 1 20 Mar, 2012 03:33 AM by m.shamraeva
's Avatar

Modifying existing subtitles

resolved 3 19 Mar, 2012 10:39 AM by m.shamraeva
langtechie's Avatar

Incorrect naming for the "Chinese, Traditional" language

open 2 16 Mar, 2012 02:10 AM by langtechie
claude.almansi's Avatar

Could you delete a page I made by mistake, please?

resolved 1 15 Mar, 2012 11:03 AM by m.shamraeva
learnrussianspeakrussian's Avatar

Can I view a video in full screen mode with captions?

open 1 13 Mar, 2012 11:23 AM by seelanpalay
's Avatar

How do I link my subtitled video on my website?

open 3 08 Mar, 2012 11:04 AM by m.shamraeva
Merlin Smith's Avatar

I changed my password today, and now I am locked out of my video

open 1 08 Mar, 2012 10:55 AM by m.shamraeva
Jeremy 's Avatar

Error message when creating new video via API

open 14 08 Mar, 2012 12:40 AM by m.shamraeva
's Avatar


open 1 06 Mar, 2012 12:14 PM by m.shamraeva
seelanpalay's Avatar

Thumbnail resolutions on team pages

resolved 1 03 Mar, 2012 04:07 AM by m.shamraeva
seelanpalay's Avatar

USubs options get hidden when video is embedded

open 3 02 Mar, 2012 11:17 AM by m.shamraeva
Rhonda Jacobs's Avatar

subtitles not showing up

resolved 3 01 Mar, 2012 11:13 PM by Rhonda Jacobs
claude.almansi's Avatar

Stange audio file length in captioning widget

open 2 22 Feb, 2012 01:18 PM by claude.almansi
foudary's Avatar


open 5 22 Feb, 2012 01:06 AM by claude.almansi
Airbrushin's Avatar

Subtitles don't display.

open 2 21 Feb, 2012 11:40 PM by Airbrushin
's Avatar

Changing default language

resolved 1 17 Feb, 2012 02:07 AM by m.shamraeva
's Avatar

Extracting a transcript from the video

resolved 3 07 Feb, 2012 01:19 PM by m.shamraeva
's Avatar

Trying to delete a translation

resolved 3 01 Feb, 2012 09:14 AM by m.shamraeva
shahar's Avatar

Uploading srt files for Khan Academy movies

resolved 1 31 Jan, 2012 07:13 AM by m.shamraeva
's Avatar

I want to unsubscribe

resolved 1 27 Jan, 2012 01:25 AM by m.shamraeva
's Avatar

How to remove subtitles for specific language?

resolved 5 26 Jan, 2012 10:54 AM by m.shamraeva
Marianne's Avatar

include a subtitled video in Wordpress

resolved 1 24 Jan, 2012 09:18 AM by m.shamraeva
's Avatar

Add a new url

resolved 3 23 Jan, 2012 10:56 AM by m.shamraeva
Alex's Avatar

Deleting subtitle and upload problem

resolved 3 06 Jan, 2012 11:04 AM by m.shamraeva

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