syncing the subtitles to the video

nacher's Avatar


30 Nov, 2011 08:49 PM

In the Sync and review sections, as long as there is no subtitle, the then the timeline increments normally; however, once the first subtitle slides to the current time in the timeline, then the movement is very choppy, sometimes stopping for 2 seconds straight, and some subtitles do not appear at all.

  1. Support Staff 1 Posted by m.shamraeva on 30 Nov, 2011 09:25 PM

    m.shamraeva's Avatar


    Thank you for contacting us and sharing your subtitling experience.

    Did you observe the behaviour you report with this video and subtitle track:

    If yes, could you please add a few details - the operating system and Web browser you used, as well as the hardware (CPU and RAM, if possible). Thanks in advance!

    Best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

  2. 2 Posted by nacher on 01 Dec, 2011 01:28 PM

    nacher's Avatar

    I am using Windows 7 Starter on an ASUS EeePC with Intel(R) Atom (TM)
    cpu n270 @ 1.60GHz with 1GB installed RAM. 32-bit OS

  3. Support Staff 3 Posted by m.shamraeva on 02 Dec, 2011 12:09 AM

    m.shamraeva's Avatar

    Thank you very much for the feedback.

    The problem you described sounds like performance-related, so it is worth noting that the computer you use is barely meeting the minimum hardware requirements for running Microsoft Windows 7 (at least 1 Hz CPU and 1 GB RAM, as per To run a video-based application smoothly, one would need hardware with better performance characteristics.

    You did not mention what Web browser you use. From my experience, the use of UniversalSubtitles with Internet Explorer on slower computers results in worse performance compared to Firefox or Google Chrome. Have you tried using FF or Chrome to sync this video?

    If using a different Web browser or killing some of the application processes that take up memory does not solve the problem, then probably it would be best to switch to a more powerful computer.

    Best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

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