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Andrew

04 Nov, 2011 04:56 PM

I've tried using universal subtitles on GNU/Linux (Ubuntu 11.04 x64 Open Box), it doesn't seem to work on FireFox 6.0, Chrome or Opera. It does seem to work on Windows XP (IE7) however. If I remember correctly it also doesn't work on Windows 7 (Pro x64) with Firefox either.

Is there anyone having similar issues or got it working in Linux?

Thanks,
-Andrew Janke

  1. Support Staff 1 Posted by m.shamraeva on 17 Nov, 2011 09:54 AM

    m.shamraeva's Avatar

    Hi Andrew,

    Sorry to hear you've been experiencing problems with UniversalSubtitles.

    Yes, our software has been tested with Linux Ubuntu, both x86 and x64 platforms, and worked fine with Firefox and Chrome. Windows 7 + Firefox should be compatible, too - I use this combination with UniversalSubtitles most of the time, though the OS is a 32-bit version.

    Could you please describe what kind of problems you are experiencing? Your input will be greatly appreciated.

    Best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

  2. 2 Posted by Andrew on 18 Nov, 2011 12:32 AM

    Andrew's Avatar

    I apologize for the late response.

    On the website universal subtitles it seems to work, the problem occurs when I use the embed code. The video shows up and plays and I get the menu and everything, yet the subtitles do not appear. From what I can extrapolate the subtitles are set to be on. however they are not present.

    Thank you for your patience and time.

    -Andrew

  3. Support Staff 3 Posted by m.shamraeva on 18 Nov, 2011 12:42 AM

    m.shamraeva's Avatar

    Hi Andrew,

    Thank you for replying.

    If you notice subtitles missing from an embedded video again, could you please send me the link to that video together with the OS+browser configuration where the problem was observed? That would be extremely helpful in identifying and fixing the bug.

    Thanks in advance & best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

  4. 4 Posted by Andrew on 18 Nov, 2011 04:28 PM

    Andrew's Avatar

    Margarita Shamraeva,

    I am running
    Ubuntu 11.04 x64 Open Box/LXDE
    Firefox 7.0.1 (all add-ons disabled)

    The subtitles work on this page:
    http://www.universalsubtitles.org/en/videos/3ySjGu6ABbrM/info/Natio...
    but not with the embed code.
    In an extremely simple HTML (attached) page with the embed code does not show the subtitles on my machine.

    Let me know what you find and if you need more information.

    Thanks,
    -Andrew

  5. Support Staff 5 Posted by m.shamraeva on 19 Nov, 2011 12:05 AM

    m.shamraeva's Avatar

    Hi Andrew,

    You mentioned that you had all add-ons disabled. Could you please try enabling Shockwave Flash plugin (if it is altogether missing, install it) and try again?

    Best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

  6. 6 Posted by Andrew on 19 Nov, 2011 05:22 PM

    Andrew's Avatar

    Margarita Shamraeva,

    There is no such add-on or rather,
    Shockware flash appears under plug-ins (which is enabled, I was unaware this was considered an add-on as oppose to a plugin).
    It would be impossible for me to view the video without the swf player in the first place. I was hoping you would extrapolate that from the fact of me being able to view the video given the link and statement in the previous post.

    Thanks,
    -Andrew

  7. Support Staff 7 Posted by m.shamraeva on 22 Nov, 2011 12:03 AM

    m.shamraeva's Avatar

    Andrew,

    Sorry for not getting back to you instantly - took this time to get your page checked with a few instances of Ubuntu x64 + Firefox 7 or 8. So far, we have not been able to reproduce the problem.

    As the next step, would you mind trying this page:
    http://maggie.mirocommunity.org/unisubs/
    It contains identical embed code - do you experience the same problem with this page?

    What exactly do you see - the video and the widget underneath, as shown on the attached picture, or does the widget tab look different (showing "Subs Unavailable" or not visible at all)?

    Do you have anything specific in your network configuration, such as a firewall or VPN?

    Looking forward to hearing from you.

    Best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

  8. 8 Posted by Andrew on 28 Nov, 2011 06:25 PM

    Andrew's Avatar

    Margarita Shamraeva,

    Ah Ha! Success!

    Quite strange, the embed didn't work before. I know it wasn't a software update that fixed the problem. I might have tried to run it off line, but that's doubtful. Perhaps I just needed a fresh start to set it up again and to back away from the problem.

    The reason why it didn't work, escapes me. Well it works now and I have no intention of trying to break something that works.

    Thank you for your patience and your efforts to find the problem. I apologize for the lateness of this response (nearly a week!).

    This issue is now resolved.

    Thanks,
    -Andrew

  9. Support Staff 9 Posted by m.shamraeva on 29 Nov, 2011 02:23 AM

    m.shamraeva's Avatar

    Hi Andrew,

    Thank you for getting back to us with the update on the status of the issue. Glad to hear things work for you now.

    Hope it was just an occasional glitch that will not resurface again, but if it ever does please do let us know.

    Best regards & happy subtitling,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

  10. m.shamraeva closed this discussion on 29 Nov, 2011 02:23 AM.

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