crossplatform support?

's Avatar


26 Oct, 2011 03:43 AM


I wonder what is the reference browser you use for work. Some times chrome, IE, firefox neither works.
the widgets like add translation, edit subtitles, auto-translate are on and off.

Do you do browser compatibility test at all?
I know that js can be really messy. But it needs to be done.

Thanks for your great work.

  1. Support Staff 1 Posted by m.shamraeva on 17 Nov, 2011 11:12 AM

    m.shamraeva's Avatar


    Thanks for reporting the problem and sorry for the delay with replying.

    If you are still experiencing compatibility issues, could you please give examples of things going wrong for you, with OS+browser configurations where the problem was observed? Usually, user agent info ( works best to describe the configuration.

    From my experience, Chrome should work with almost always, while IE and Firefox may have compatibility issues with some video formats. Please note that the use of subtitling dialog with IE7 has been discontinued, and there are a few known issues for IE9 to be fixed in the next release.

    Your input will be greatly appreciated.

    Best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

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