Problem with subtitles.

's Avatar

keelasever

12 Oct, 2011 02:42 PM

Hello,

 I am a universal subtitles software user. I make subtitles related to chess and then i embed them into my chess blog.

It had always worked perfectly fine until now that there is no subtitle visible in my chess vids.
The subtitles are only visible into your web site but not into my blog.
www.finalesdeajedrez-luis.blogspot.com
that is the adress of my chess blog.
Please let me know what the problem might be.
where are all subs I have patiently made to share into my web site?

  1. Support Staff 1 Posted by Craig Zheng on 14 Oct, 2011 08:19 PM

    Craig Zheng's Avatar

    Hi,

    I am able to view the subtitled videos on your blog. Looks like you've got the problem solved?

  2. 2 Posted by Luis Alvarado T... on 15 Oct, 2011 02:58 PM

    Luis Alvarado Torres's Avatar

    Mmmm ...how weird. I have been trying from different computers and I cannot
    yet see them on my blog.
    will ask viewers whether they can or not see anything then will let you
    know.
    Thanks for your help.

    2011/10/14 Craig Zheng <
    [email blocked]>

    >

  3. Support Staff 3 Posted by m.shamraeva on 17 Nov, 2011 11:39 PM

    m.shamraeva's Avatar

    Hi Luis,

    Sorry you had to wait for reply so long.

    I can confirm that I can see the embedded videos with subtitles, for example, at http://finalesdeajedrez-luis.blogspot.com/2011/06/tvchess-master-ga.... I use Mozilla Firefox 5 with Windows 7.

    If you are still having this problem, could you please describe what happens in more detail (which page you open, what you see, what operating system and web browser you use), so that we could investigate into the problem and help to get it solved? Your input will be greatly appreciated.

    Best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

  4. 4 Posted by Luis Alvarado T... on 17 Nov, 2011 11:47 PM

    Luis Alvarado Torres's Avatar

    It was the browser.
    Thank you very much.
    Already fixed

    2011/11/18 m.shamraeva <
    [email blocked]>

    >

  5. Support Staff 5 Posted by m.shamraeva on 17 Nov, 2011 11:54 PM

    m.shamraeva's Avatar

    Nice to hear that. Thanks a lot for getting back to me!

    Happy subtitling!

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

  6. m.shamraeva closed this discussion on 17 Nov, 2011 11:54 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac