Protected Subtitles

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07 Oct, 2011 10:02 PM

Hello there! I run a website that offers a lot of members only content for flight training. Because of the complixity of these tutorials, and the fact that we have many non-native english speaking trainees, we want to implement subtitles.

However, we are unable to get the program working (your software) with our videos. They are Vimeo videos that we'd like to wrap, or even just wrap our own Flash/HTML5 player.

Your builder doesn't work because the Vimeo videos are protected.

How do we proceed? Would love to use your service.

  1. Support Staff 1 Posted by m.shamraeva on 18 Nov, 2011 07:38 AM

    m.shamraeva's Avatar

    Hi Chris,

    We are currently working on support of private Vimeo videos. Could you please tell us what exactly privacy settings your videos have? This will help to ensure that these settings are accommodated. Thank you very much for your input!

    Best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

  2. 2 Posted by Chris Palmer on 18 Nov, 2011 07:34 PM

    Chris Palmer's Avatar

    Hey there! My settings are setup to be invisible to Vimeo, and only show on
    my website.

  3. Support Staff 3 Posted by m.shamraeva on 19 Nov, 2011 12:20 AM

    m.shamraeva's Avatar


    Thank you very much for your feedback - it is noted, and we already have a change request for supporting this setting. Hopefully it will be implemented soon.

    Best regards,

    Margarita Shamraeva
    QA Analyst
    UniversalSubtitles team

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