USubs options get hidden when video is embedded

seelanpalay's Avatar

seelanpalay

01 Mar, 2012 06:15 AM

The USubs options gets hidden when these videos are embedded:

http://bonnenouvelle.blog.lemonde.fr/2011/12/20/les-punks-noublient...

Scroll all the way to the bottom: http://awigra.blogspot.com/2012/02/perebutan-tafsir-kebebasan-di-ru...

I'm not sure if it's an issue with our player or of USubs. Please let me know soon..

  1. Support Staff 1 Posted by m.shamraeva on 01 Mar, 2012 10:41 AM

    m.shamraeva's Avatar

    Hi Seelan,

    For the first video, I was able to view English subtitles in Firefox on Windows. Is it still a problem for you?

    The real issue here seems to be that the way both videos are embedded the drop-down menu of Universal Subtitles widget cannot be expanded in full. This prevents viewers from selecting the subtitle language or accessing other features.

    At first glance, it looks like the menu, when expanded, is cut off from view by the edge of some frame (screenshot attached). Is that so? If yes, is it possible to edit the page source to allow more space for the drop-down to expand?

    Here is a sample page with one of your videos embedded - http://maggie.mirocommunity.org/engagemedia-test/. On that page, you can see that once the drop-down is accessible, the embed is fully operable.

    Best regards,

    Margarita Shamraeva
    Universal Subtitles

  2. 2 Posted by seelanpalay on 02 Mar, 2012 06:50 AM

    seelanpalay's Avatar

    What method did you use to add space below the post Margarita? Multiple
    tags?

  3. Support Staff 3 Posted by m.shamraeva on 02 Mar, 2012 11:17 AM

    m.shamraeva's Avatar

    I did not add anything, since it was not a blog post - just a plain HTML page. But in your case, I'd start with trying adding line break tags (and maybe a meaningful word or two after the tags, to prevent them from getting trimmed off).

    Best regards,

    Margarita Shamraeva
    Universal Subtitles

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