Subtitles don't appear when embedding on Facebook

seelanpalay's Avatar

seelanpalay

04 Jan, 2012 04:07 AM

Videos on engagemedia.org that use U/S can be embedded on Facebook, but the subtitles don't appear because Facebook doesn't support the custom javascript.

Are you aware of this issue and are there ways to work around it, or has anyone spoken about this with Facebook?

Here is a video to test with: https://www.engagemedia.org/Members/papuanvoicesjayapura/videos/alb...

The best way to share an Engage Media video on Facebook is to use the share icon on the top right corner of the video page (below login and register).

Seelan Palay

  1. Support Staff 1 Posted by m.shamraeva on 04 Jan, 2012 10:11 AM

    m.shamraeva's Avatar

    Hi Seelan,

    Thank you for your interest in Universal Subtitles.

    Unfortunately, many social media providers, including Facebook.com, disable the use of custom JavaScript code for security reasons.

    To my knowledge, some people who wish to post their videos with subtitles on Facebook.com, host their videos at YouTube.com and upload subtitles created with the use of their preferred tools, including Universal Subtitles.

    Alternatively, you can share subtitles from universalsubtitles.org via Facebook with the use of "Post to Facebook" link on the subtitle page. This will post the video thumbnail, description, link, and your custom comment on the Facebook page you specify. In this case, people will be redirected to universalsubtitles.org to watch the subtitled videos.

    Or may I suggest contacting the support service of Facebook.com (http://www.facebook.com/help/somethings-not-working) asking them to allow use of JavaScript from universalsubtitles.org as a trusted site. If people are enthusiastic about using Universal Subtitles with social media sites, the latter may want to seriously consider supporting this feature.

    We are open to discussing any other ideas and suggestions you may have. Your input will be greatly appreciated.

    Sincerely,

    Margarita Shamraeva
    Universal Subtitles

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac